At Lucky Spinz, we take pride in providing high-quality gifts and ensuring customer satisfaction. If for any reason you are not completely satisfied with your purchase, we’re here to help.

1. Returns

• You may return most new, unused items within 7 days of delivery for a full refund or exchange.

• Items must be in their original condition and packaging, with proof of purchase.

• Perishable items, personalized products, or gift cards cannot be returned unless defective or damaged upon arrival.

2. Refunds

• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed within 5–7 business days, and a credit will be automatically applied to your original method of payment.

3. Damaged or Incorrect Items

• If you receive a damaged or incorrect item, please contact us within 48 hours of delivery.

• We will arrange a replacement or issue a full refund at no extra cost to you.

4. Return Shipping

• Customers are responsible for return shipping costs unless the return is due to our error.

• For high-value items, we recommend using a trackable shipping service.

5. How to Start a Return

• Email our customer service at support@luckyspinz.in with your order number and reason for return.

• We will provide you with return instructions and a return authorization code.

📌 Note: Lucky Spinz reserves the right to update this policy at any time without prior notice.